QBO invited users bug!
As if Bugs are not bad enough, ‘Known Bugs’ seem even worse because we find ourselves wondering ‘why are they not fixed, if they are known’? With that said, even if you haven’t experienced it yet, there is a known bug which occurs when inviting new QBO users.
What can happen is that the New Invited User attempts to accept the invite through their email and they experience an error message telling them they are already a User in the file. (As shown in the illustration below – Note: Cartoon-bug graphic added for emphasis only.)
Cartoon-bug added for emphasis only. Currently, the only fix is to call Intuit and have Intuit remove the Invited User (on the back-end of QBO). Once the error-ed User is removed, you can then recreate the User Invite; however, before accepting the new Invite the User will need to reset their Password .
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